Wipro - Pune

Experience - 0 to 2

Key Skills - User Support, Customer Service, Incident Management, Ticket Logging, Service Desk Operations, SLA & TAT Management, Troubleshooting Skills, Email & Chat Support, Call Handling, Technical Support, Software & Hardware Basics, ITIL Knowledge, Problem Resolution, Escalation Management, Communication Skills, Client Application Familiarity, Process Documentation, MIS Reporting, Resolution Log Management, Feedback Handling, Process Improvement, Tracking Tools Usage, Multitasking Ability, Time Management,

GENPACT - Gurgaon

Experience - 1 to 5

Key Skills - Non voice, BPO, Email support, Customer service, Chat support, KPO, BPO non voice, Email process, Voice support, Chat process, Customer support, Chat, Customer care,

GENPACT - Kolkata

Experience - 2 to 5

Key Skills - Chat Process, Blended Process, Email Support, Non Voice Process, Semi Voice, Chat Support, International Chat Process, Customer Support, Hindi,